FAQ
Frequently asked questions.
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What time is check-in and check-out?+
Check-in is from 15:00 until 23:59. Check-out is until 11:00. Late arrivals are welcome — please notify us via WhatsApp (+972 54-438-0123) so we expect you.
Is breakfast included?+
Yes. A continental breakfast is included in every booking, served in our lounge area each morning.
Do you have parking?+
We do not have on-site parking — HaHavatselet is a pedestrian-priority street. Public paid parking is available at Safra Square (5-minute walk). Most guests don't need a car: the light rail is 450 m away and almost everything tourists do is walking distance.
How do I get from the airport?+
From Ben Gurion Airport, take the train to Jerusalem-Yitzhak Navon station (32 minutes, runs roughly every 30 min, suspended Friday evening through Saturday evening). From there, a 10-minute taxi or 4 stops on the light rail to HaNevi'im — then a 5-minute walk to the hotel.
What languages does the reception speak?+
Ten: Hebrew, English, Spanish, French, Russian, German, Portuguese, Italian, Dutch, and Polish.
Are pets allowed?+
Unfortunately we do not allow pets at this time. Service animals are welcome — please notify us in advance.
Is the hotel non-smoking?+
Yes. All rooms and indoor areas are non-smoking. Smoking is permitted on the shared terrace.
Are the rooms quiet?+
Yes. Every room has soundproof walls — central Jerusalem is busy, but you'll sleep through it.
Do all rooms have private bathrooms?+
Yes. Every room — Standard Double, Deluxe, Family, Suite — has a private ensuite bathroom with a shower, separate toilet, hair dryer, and free toiletries.
How do I get the best price?+
Book directly with us via WhatsApp or phone. We match or beat any rate you find on Booking.com, Agoda, or other OTAs — without their fees.
What is your cancellation policy?+
Most rates allow free cancellation up to 24 hours before check-in. Specific terms depend on the rate booked — message us via WhatsApp and we'll confirm your exact policy.
Is the hotel accessible?+
The building has an elevator, but some bathrooms have raised thresholds. If accessibility is essential, please contact us in advance and we'll match you to the best-suited room.